Joel Bryan has accumulated extensive work experience in the technical support and management field. Joel began their career in 1997 at Raritan, where they held various roles such as Manager of Global Customer Support and Manager of Global QA & Systems Test. During their time at Raritan, Joel was responsible for ensuring SLA's were met, developing support engineers and technical account managers, and coordinating all activities and testers during testing phases of projects. In 2016, Joel joined Legrand, North America as the Director of Global Technical Support, Services & Documentation, where they later also took on the role of Director of DPC Global Customer Support. Overall, their experience showcases their expertise in technical support, management, and quality assurance.
Joel Bryan attended Middlesex Junior College from 1993 to 1997, where they studied Computer and Information Sciences. In 2014, they acquired a Mini MBA in Business Administration, Management and Operations from Rutgers University. Later, in 2017, they pursued further education in Supply Chain Strategy and Management at the MIT Sloan School of Management. Joel also completed Mini MBA programs at Rutgers Business School, both in an unspecified year and with a focus on Business Administration and Management, General.
April, 2016 - present
February, 2007
February, 1997
Global Head, Customer Enablement: Services Sales And Delivery at ACCELQ
VP, Client Success & Implementations at Passport
Chief Customer Officer at Apprentice.io
Chief Customer Officer at Bloomerang
Chief Ecommerce Channels Officer at Spreetail
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