Serena Chan is a recognized End-to-End Digital Transformation Leader with extensive consulting experience in financial services transformation and strategy. They have authored four IBM Redbooks and were named one of the Top 50 FinTech Women in Canada. Currently serving as a Principal at RAVL, Serena focuses on leading complex digital transformation projects that leverage cutting-edge technologies such as AI and cloud solutions. With over 30 awards to their name, including multiple IBM Delivery Excellence recognitions, Serena's leadership has significantly impacted customer experience and operational efficiency in the industry. They are also pursuing a B. Comm. in Finance and Accounting and an M.Sc. in Computer Information Technology.
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