Shayma El-Sayed

Shayma El-Sayed is the Head of Quality, Training, and Customer Experience departments, bringing 15 years of experience in the BPO sector, with 14 years dedicated to quality assurance and customer experience. Shayma holds certifications as a COPC Customer Experience Performance Leader, a COPC HPMT, and a Six Sigma Green Belt from Quality America, alongside various other training credentials. Previously, Shayma worked in roles such as Senior Quality Assurance Manager at Raya CX and Quality Assurance Supervisor at Raya Contact Center. Shayma earned a degree in Business Administration and Management from Ain Shams University in 2011.