Muhammad Usman is an IT Business Analyst at Reckitt since May 2020, focusing on projects in the sales and marketing domain for the ANZ region. Usman successfully executed the transition of a legacy Pharmacy field CRM to Accenture NewsPage, incorporating AI capabilities, and deployed B2B Salesforce Commerce Cloud, enhancing product search and analytics for pharmacies, resulting in significant annual sales growth. Prior to Reckitt, Usman served as a Digital Business Analyst at Technology Webs and as a Product Manager/Digital Analyst at Zong CMPak Ltd, where product requirements were developed and managed through all stages from design to deployment. Usman's career began as a Business Analyst at Telenor between 2007 and 2012. Usman holds a Bachelor's degree in Computer Sciences, specializing in Software Engineering, from COMSATS Institute Of Information Technology, completed in 2006.
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