Deepak Kumar Jha

Deepak Kumar Jha is an experienced professional with over nine years in customer service management, primarily in the insurance and technical support sectors. Currently serving as a Team Leader and Subject Matter Expert at Cognizant since September 2014, Deepak specializes in the Property & Casualty insurance domain, with expertise in Marine, Property & Auto, and Workers' Compensation. Deepak has also contributed to RCM Business as part of the Leadership Team focusing on direct marketing strategies. Previous roles at Allied Infoline Pvt. Ltd. and Spanco BPO included leading teams and training in customer care and technical processes. Deepak holds a Master's degree in Psychology from Indira Gandhi National Open University and has a solid educational foundation in Psychology from Lalit Narayan Mithila University and earlier schools, emphasizing a strong commitment to professional development and effective team collaboration.