Shannon M.

Shannon M. is an experienced Site Director at RDI Corporation since June 2019, where responsibilities include advising on corporate strategy implementation, which led to a 38% increase in KPI performance within the first nine months, and managing site P&L targets. Previously, from 2014 to 2019, Shannon served as Operations Manager at Concentrix, focusing on defining targets for site supervisors and conducting service reviews to enhance performance standards for a team of 250 agents. Earlier experience includes a role as Secretary at Mason County Fiscal Court from 2012 to 2014, managing front office operations and responding to inquiries related to court services. Shannon holds an Associate of Science degree in Business Administration, Management and Operations from Maysville Community and Technical College.