RDI is a comprehensive business solutions provider that strategically and consistently secures results for its clients, leading to ongoing success. Its suite of services, which includes digital marketing, IT management, market research and call center support, offers fully customizable solutions to meet each client’s individual needs. Founded in Cincinnati in 1978, RDI has grown to include 9 locations throughout North America. Employing more than 2,500 expert problem solvers, RDI empowers clients, ranging from mid-sized businesses to Fortune 500 companies, to overcome their biggest challenges and achieve their goals.

Consulting

RDI's headquarters in Cincinnati, OH, United States

This department provides guidance and support for insurance-related inquiries and services.

Insurance Services

The Information Technology team at RDI is responsible for ensuring the optimal performance and security of digital infrastructure across all locations. They manage and support IT systems, provide technical assistance, oversee cloud applications, and maintain server and network stability. This team also collaborates with other departments to implement customized technological solutions that enhance overall business efficiency and client satisfaction.

Information Technology

The Program and Project Management team at RDI oversees the planning, execution, and completion of various client-specific projects and programs. This team ensures that all initiatives are delivered on time, within scope, and on budget, while aligning with business objectives and client expectations. With roles ranging from Senior Project Managers to Creative Leads, they facilitate seamless coordination across departments, drive strategic initiatives, and mitigate risks to secure consistent, high-quality results for RDI's diverse client base.

Program and Project Management

The Client Services team at RDI is dedicated to nurturing and managing client relationships, ensuring tailored and effective solutions for each client. This team focuses on understanding client needs, fostering new client development, and driving business growth through strategic partnerships and exceptional service delivery. Their roles encompass overseeing nearshore operations, business development, and maintaining client satisfaction to drive long-term success.

Client Services

The Customer Service and Support team at RDI is dedicated to providing high-quality assistance and resolving inquiries for clients and their customers. Comprised of customer service representatives, quality assurance analysts, technical support agents, and specialized support staff, the team ensures seamless communication, effective problem resolution, and superior customer satisfaction. They support a diverse range of needs from general customer care to specialized technical issues, contributing to the overall success and retention of RDI’s clients.

Customer Service and Support

The Operations Team at RDI is responsible for ensuring the efficient and effective delivery of services across the company’s diverse business solutions. This team oversees project management, workforce management, and strategic operations to optimize resources, streamline processes, and meet client needs. By aligning operational strategies with business goals, they drive performance improvements and support the company’s commitment to securing results for its clients.

Operations Team

The Leadership Team at RDI drives the strategic vision and operational excellence of the company. Comprising senior executives from diverse functional areas, they collaborate to align business objectives, foster innovation, and ensure the delivery of tailored solutions to clients. Their collective expertise shapes the company’s direction, enhances client relations, and strengthens RDI's position as a leader in comprehensive business solutions.

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Other teams

Information Technology

Program and Project Management

Client Services

Customer Service and Support

Operations Team

Leadership Team