Our different services help customers, businesses and local authorities, using technology enabled care as a solution for supporting independent living, for self-funding and when funded by the council.  

Reach & Respond provides the reassurance that no matter what the emergency or when it happens, someone will be there to help. Our packages are flexible and tailored to suit each customer/business.  

Our service offering covers: Friends and Family, Monitoring and Response and Telecare Sensors. 

We provide a wide range of technologies and products offering an end-to-end telecare service. 

We currently help over 9,000 people to stay safe in their homes across the Tees Valley, Hambleton and the North Yorkshire coast.  

Recent initiatives include:  

- OOH call handling for council services and homelessness 
- Offering care assist to numerous businesses in the area 
- Supporting Beyond Housings Extra Care Facilities 
- Falls pathway with the Yorkshire Ambulance Service to attend low level falls 
- Part of the Carers Card Scheme supporting Carers Together.

Our commitment to customer care ensures the best in call handling standards and responder services. 

We are proudly accredited by the Quality Standards Framework (QSF) with the TEC Services Association (TSA) – the industry body for technology-enabled care (TEC) services.  

Recently we have been shortlisted for the Workforce and Development Award. (ITEC Awards)

Reach & Respond

Org chart

Teams

Offices