Francis Pendon

Francis Pendon is an accomplished Customer Experience Director with a proven history of success in directing and strategizing customer service, technical support, and call center operations. With diverse experience managing teams both locally and overseas, Francis has overseen significant improvements in the customer journey at various companies, including PeoplePerHour.com, Berkeley Payment Solutions, and Paramount Commerce. Currently serving as the Director of Support & Implementation at Readymode, Francis drives operational improvements and enhances customer support services for a substantial client base. With a background in customer relations and service management, Francis's expertise has contributed to scaling teams and optimizing processes throughout their career.