Raphael Silva

Raphael Silva has a diverse range of work experience in various roles within different companies. Raphael started their career at Friendshipping Assessoria Em Comercio Exterior Ltda in 2006, where they worked as a Finance Manager and Customs Documentation Analyst. In 2007, they joined Persico Pizzamiglio as a Supply Chain Analyst.

Raphael then moved to Gerdau in 2008, where they held several positions. Raphael started as an International Trade Analyst, providing business updates and reports, troubleshooting commercial invoice and customs clearance issues. Raphael then transitioned to a role as a Supply Chain Analyst, negotiating purchases and following up on delivery timings, enhancing key performance metrics for Supply Chain operations, and partnering with internal customers to improve the customer experience. Raphael later became a Marketing Analyst, managing Customer Success for flat steel products and analyzing data from SAP to support marketing, sales, logistics, and production planning decisions. Raphael'slast role at Gerdau was as a Logistics Executive, where they analyzed and implemented key performance metrics using various analytics tools and wrote business requirements for logistics projects using Agile methodology.

In 2017, Raphael joined SkipTheDishes as a Logistics Controller, monitoring KPIs and performance to ensure customer satisfaction and identifying opportunities for network optimization.

In 2018, they joined Bold Commerce as an Installs Expert / Merchant Success Specialist. In this role, they were responsible for scheduling staff, providing leadership, handling escalated issues with merchants, modifying front-end code to install eCommerce applications, and resolving diverse customer requests from around the world.

Most recently, Raphael worked as a Customer Support Manager at Ready, starting in 2020. In this role, they managed customer feedback and support requests through various channels, developed customer support policies and procedures, and collaborated with other department heads and managers to increase productivity and customer satisfaction.

Throughout their career, Raphael has demonstrated strong analytical and problem-solving skills, as well as the ability to effectively communicate and collaborate with internal and external stakeholders.

Raphael Silva's education history includes attending Red River College Polytechnic from 2017 to 2020, where they studied Business Information Technology. Prior to that, they attended Ibmec from 2001 to 2005 and earned a Bachelor's degree in Business Administration and Management, General. In addition to their formal education, Raphael also obtained certifications in Data Science Foundations - Level 2 from IBM in July 2020, and in Customer Insights and Consumer Analytics for Organizations: Tools and Analysis from LinkedIn in September 2019.