Stephen Smith

Stephen Smith is an experienced analyst with a strong background in customer service, currently working at Phoenix Group since June 2018. Previously, Stephen served as a Customer Services Representative at ReAssure from April 2007, where responsibilities included supporting new staff and enhancing their confidence through guidance and feedback. Prior to ReAssure, Stephen worked at Aviva from April 2004 to April 2007, where duties included managing sensitive cases and training both new and existing staff on key tasks. Stephen completed the CF1 - Controlled Functions, Pension & Life Administration program at the Financial Conduct Authority between 2016 and 2017 and holds a GCSE qualification from Framingham Earl High School.