Daniel B. is a transformational leader in strategy and customer operations, currently serving as the Director of Customer Experience at Rebrandly. With extensive experience in optimizing customer service functions, Daniel has previously held senior roles at Later and TELUS, where they successfully scaled operations and enhanced customer satisfaction through innovative self-service strategies and team development. Daniel's educational background includes multiple diplomas in eCommerce and digital transformation, along with ongoing studies in sports psychology and coaching. They are committed to fostering a people-first culture centered on coaching and professional development to drive organizational growth and efficiency.
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