Celso Loretti

Celso Loretti is a seasoned professional with extensive experience in customer experience planning and performance management. Currently serving as Gerente de Planejamento e Performance for Customer Experience at RecargaPay since July 2025, Celso has previously held significant roles at Rappi, including Gerente de Planejamento e WFM and Coordenador de Planejamento e WFM, where key responsibilities included global cost management, workforce management, and process automation. Additional experience includes positions at Estapar, Avianca Brasil, and Einstein Hospital Israelita, each focusing on planning, resource optimization, and operational reporting. Celso holds a degree in Análise de Sistemas e Segurança da Informação from Uninove and recently completed further studies at Faculdade Educamais.