Ingrid M.

Ingrid M. is a professional with experience in content creation, social media analysis, and customer experience. Beginning as a Content Creation Intern at Brasileirinhas, Ingrid developed SEO-optimized content aligned with brand identity. Subsequently, as a Social Media Analyst at 99, responsibilities included managing social media strategies and crisis management. Ingrid also served as a Customer Experience Analyst, enhancing user interactions across various channels. At RecargaPay, Ingrid progressed through multiple roles, including Training & Communication Analyst I, Brand Service Assistant III, and Process Analyst II, focusing on operational efficiency, strategic communications, and customer experience improvements. Ingrid holds a bachelor's degree in Advertising from Universidade Cruzeiro do Sul.