Jo H. is a Senior Technical Writer at Recharge, with a comprehensive background in technical writing, documentation management, and training development. Since April 2019, Jo has independently created and managed over 400 product documentation articles, collaborating with product managers and subject matter experts to simplify complex technical topics for various audiences. Jo has led initiatives to reduce documentation bloat and has improved support efficiency through collaboration with the Support Operations team. Prior experience includes roles as a Technical Enablement Manager and Sr. Knowledge Specialist, where Jo designed training programs and established knowledge management systems. Jo's early career includes positions as a Technical Support Engineer and Operations Manager. Jo holds a Bachelor of Arts in Anthropology and Classics from McMaster University.
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