Joel P.

Joel P. has extensive work experience in the customer support field. Joel began their career as an Account Manager and Customer Support Specialist at 411.ca, where they welcomed and onboarded new clients and provided exceptional customer service. After that, Joel served as the Manager of Implementation and Web at 411 Local Search Corp., where they managed two large client support departments and was responsible for attracting and retaining talent.

Joel then joined Shopify as a Shopify Support team member, supporting and inspiring merchants on the platform. Joel later moved to Recharge, where they held multiple roles, including Technical Support Team Lead, Customer Technical Support, Manager of Frontline Technical Support, and now serves as the Director of Technical Support. In their current role, Joel leads five global teams, focuses on customer satisfaction, and implements cutting-edge technologies to ensure top-tier customer technical support.

Joel P. has a Bachelor of Arts (BA) degree in Classical and Ancient Studies from Laurentian University/Université Laurentienne, which they obtained from 2001 to 2004. Joel also has an Associate's degree in Advertising from Cambrian College, which they obtained from 2005 to 2006. Additionally, Joel P. has certifications in CSPN Leadership & Management and Customer Service, both obtained in 2015 from the CCPC accredited - Canadian Council of Professional Certification.