David Sousa is a seasoned Customer Success Operations leader with extensive experience in optimizing processes and tech stacks for enhanced customer retention and engagement. They previously served as the Lead Client Success Operations Manager at ADP and as the Finance Manager at AdRoll, among other roles across various companies. Currently, David works as the Director of Business Intelligence at Recorded Future and operates as a Senior Consultant in Customer Success Operations. They hold a Bachelor of Science in Business Administration with a focus on Finance from Saint Mary's College of California. David is dedicated to continuous improvement and innovating customer success strategies through emerging technologies.
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