Jimmy Rufo

Jimmy Rufo has extensive work experience in product support and customer support roles. Jimmy started their career at eBay Enterprise Marketing Solutions as a Senior Technical Support Specialist, where they provided computer/system operations, helpdesk and technical support for custom email software. Jimmy also served as a Manager of Client Support, overseeing the escalation, tracking, and resolution of issues, as well as training new hires and performing software releases.

Afterwards, Jimmy joined QuickPivot as the Director of Customer Support. In this role, they led a team of six customer support technicians and was responsible for overseeing support for a front-end/back-end marketing application suite. Jimmy developed an interactive training program and a client-facing support portal, and collaborated with product management and development to prioritize bugs and implement improvements.

Most recently, Jimmy joined Recorded Future, where they have held various roles in product support. Jimmy started as a Manager and was promoted to Senior Manager before becoming the Director of Product Support. The specific responsibilities and duration of their current role are not provided in the given information.

Overall, Jimmy has shown a strong background in managing support teams, developing training programs, implementing support systems, and improving customer satisfaction.

Jimmy Rufo has a Bachelor's degree in Communication and Media Studies from Fitchburg State University. In 2018, they also completed HTML Essential Training through Lynda.com. Additionally, Jimmy has obtained several certifications, including "Building Rapport with Customers," "Creating Positive Conversations with Challenging Customers," "Customer Service: Handling Abusive Customers," and "Customer Service Foundations (2020)" through LinkedIn. Jimmy also holds the "Zendesk Customer Service Professional Certificate" from Zendesk. Furthermore, Jimmy received the "Recorded Future Certified Analyst" certification from Recorded Future in March 2019.