Robin Thomas

Robin Thomas has extensive experience in customer service and training within the utilities sector, having served as a Project Training Specialist and Customer Satisfaction Specialist at Alliant Energy, where responsibilities included developing training materials and mentoring teams. Robin advanced to managerial roles, overseeing teams of Customer Service Representatives and Billing Analysts, ensuring process compliance and timely billing. At PwC, Robin held multiple consultant positions, focusing on training development, change management, and project management, utilizing tools such as the User Productivity Kit and Vyond for communication and training purposes. Currently, Robin serves as a Senior Manager of Organizational Change Management at Red Clay Consulting, leveraging a strong educational background that includes a Master's in Business Administration from the University of Phoenix and a Bachelor of Arts in Spanish from Clarke University.