Sofia Martinez Montero has an extensive career in project management and operations, currently serving as Jefa de Área Gestión de Servicios y Operaciones BPO at Red.es since January 2006. In this role, Sofia leads and manages BPO projects focused on providing support services to citizens and SMEs, overseeing the implementation, economic control, and coordination of stakeholders involved. With a strong background in technical support and customer service from previous positions at JAZZTEL Telecomunicaciones S.A. and AIRTEL Móvil S.A., Sofia also has expertise in budget control, managing annual budgets of up to 5 million euros. Sofia holds a degree in Political Science and Sociology with specializations in Industrial Sociology and Social Psychology from Universidad Complutense de Madrid.
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