Michael Jones

Michael Jones is an experienced IT professional with a diverse background in network engineering and technical support. Currently serving as a Network Engineer and Tier 2 IT Support at Red Gold since April 2011, Michael has previously held positions at Comcast Cable as a Customer Account Executive and at IBM Corporation in various roles including Service Delivery Manager and Technical Professional. Michael's career spans over two decades, with expertise in desktop and backend support, project management, and customer service, along with a strong track record of improving processes and achieving high resolution rates. Michael's educational background includes studies at the University of Kentucky and Ivy Tech Community College.