Julia A. is a seasoned professional in customer success and support, currently serving as a Senior Customer Success Manager at Red Points since January 2024, where responsibility includes managing key SME and Enterprise portfolios and optimizing client satisfaction through AI solutions. Prior experience encompasses roles as a Customer Support Consultant at Linkvertise GmbH & Co. KG, and as a Global Customer Success Manager at AdFly, where Julia structured and led a successful team to support over 3 million customers. Other positions include a Pre Sales Consultant at Whisbi, Marketing Assistant roles at SNTalent and UNIVERSIDAD RICARDO PALMA, and experience in customer care and event coordination. Julia holds a Master's in Digital Business from ESIC Business & Marketing School and a Bachelor's degree in Psychology from Universidad Ricardo Palma.
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