Susan Harris

Susan Harris has extensive work experience in sales operations, sales support, customer service, and technical support roles.

Susan currently works at Red8 as a Sales Operations Lead since September 2022. In their previous role at Red8 as a Sr. Sales Support & Renewals Specialist, they worked from September 2021 to October 2022. Before that, they were a Support Renewal Specialist from February 2018 to September 2021, where they managed the support renewal process for the entire sales organization and maintained accurate contract entries.

Susan also has experience as a Sales Associate at Red8 from January 2016 to September 2021, where they provided operational support for top Account Executives for both Federal and commercial accounts, demonstrating excellent communication and multitasking skills.

Prior to their role at Red8, Susan worked at Behr Process Corporation as a Technical Support Representative from February 2015 to December 2015. In this role, they assisted customers with their questions regarding Behr and Kilz Masterchem products and provided technical training to resolve product issues.

Early in their career, Susan worked at Cox Communications. Susan served as a Customer Care Technical Support Supervisor from January 2011 to June 2013, where they recruited, hired, and provided coaching and development to Customer Service Representatives in Technical Support. Susan also created and implemented new processes and procedures. Before that, they were a Customer Satisfaction Analyst II from July 2006 to December 2010, where they reviewed and scored calls for different departments, helped create standardized quality guidelines, and coached agents. Additionally, Susan worked as a Technical Support Representative from March 2005 to July 2006, providing technical support assistance to customers.

Overall, Susan Harris has a diverse background in sales operations, sales support, customer service, and technical support roles, with a demonstrated ability to manage support renewals, provide operational support, and deliver quality customer service.

Susan Harris attended San Diego State University from 2001 to 2002 but did not complete a degree or specify a field of study. Susan then enrolled at Fullerton College in 2002 and completed a period of general studies until 2003.