Muhammad Munshi has a comprehensive work experience in the field of network engineering. Muhammad is currently employed as a Senior Network Engineer at Redcentric since March 2023. Prior to that, they worked at 4D Data Centres as a Senior Network Engineer from August 2019 to March 2023.
Muhammad also has extensive experience at Claranet, where they held multiple roles. From July 2012 to July 2019, they served as a Senior Network Engineer - Change Management, responsible for configuration, change, and release management. Muhammad ensured standardized methods and procedures were followed for efficient handling of change requests. Muhammad also performed routine maintenance and testing of networks and servers.
Before that, Muhammad worked as a Solution Support Engineer Tier 2 from September 2009 to July 2012, resolving customer issues and providing support for various solutions including Private Circuits, MPLS, and Firewalls. Muhammad worked closely with the Service Management team to meet customer needs.
Muhammad's earlier experience at Claranet includes roles as a Solution Support Engineer Tier 1, where they served as the primary point of contact for MSP customers, and as a Web Hosting Technical Support Agent.
Prior to joining Claranet, Muhammad worked as a 2nd Line Technical Support Agent, providing technical support to corporate customers and troubleshooting issues with Business ADSL connections.
Overall, Muhammad Munshi has a strong background in network engineering and support, with experience in change management, solution support, and technical troubleshooting.
Muhammad Munshi completed their Higher National Certificate (HNC) in Electrical & Electronic Engineering from Suffolk College between 2002 and 2004. Prior to that, they attended Barden High School from 1983 to 1986, but no specific degree or field of study is mentioned for this period.
In terms of certifications, Muhammad Munshi obtained several certifications from Cisco. These include the Cisco Certified Specialist - Security Core in November 2021, the Cisco Certified Networking Professional - Enterprise in September 2010, the Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation in September 2010, and the Cisco Certified Network Associate Routing and Switching (CCNA) in July 2006. Additionally, Muhammad Munshi has a certification titled "Understanding of Cisco Network Devices", but no specific information regarding its completion date is provided.
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