Justin John

Justin John is a seasoned professional with extensive experience in operations, customer success, and customer experience management. Currently serving as SVP of Operations & Customer Success at RedCloud since April 2023, Justin oversees operational strategies and customer engagement initiatives. Previous roles include VP of Operations & Customer Excellence at RedCloud, where responsibilities encompassed sales strategy implementation and driving revenue optimization. At Pidilite Industries Limited, Justin led the customer experience department and digital transformation projects while managing dealer experiences. Earlier career milestones include significant positions at Vodafone India, where Justin managed large customer service teams, and as a Customer Service Team Lead at Epicenter. Justin holds an MBA from the University of Sussex and additional qualifications in customer relationship management.