Jenny Ping is an experienced Information Technology Program Manager at Reddit, Inc. since April 2018, specializing in managing program requirements, stakeholder expectations, and cross-functional initiatives within the IT Support and Operations Team. Previously, Jenny held various roles including Senior Team Lead and Senior Help Desk positions, demonstrating expertise in workflow optimization, ticket management, and user support strategies. Prior experience includes IT Support Specialist at Lumos Labs, where onboarding and technical support were key responsibilities, along with leadership roles in customer service at Louis Vuitton and Accredited Caregiver Specialists. Jenny holds a Bachelor of Arts in English Language and Literature from San Francisco State University.