Danielle Sly is a seasoned program management professional with extensive experience in customer success practices. Currently serving as Principal Program Manager at Red Hat since May 2017, Danielle has been instrumental in transforming customer success initiatives and establishing best practices for Customer Success Executives. Prior roles include Senior Program Manager roles managing customer engagement programs and internal consultancy on engagement strategies, with a focus on automating Salesforce workflows. Earlier experience at Dude Solutions and FacilityDude involved enhancing client experience, implementing onboarding processes, and fostering team collaboration to achieve strategic goals. Danielle began a career at Teleflex Incorporated, leading a team to optimize service delivery. Education includes studies at North Carolina State University.
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