Eric C. is a Customer Success Executive at Red Hat, helping major enterprise customers in North America maximize the value of their subscriptions. Previously, Eric held various roles at IBM, including Client Experience Manager, where strategic relationships with Fortune 100 clients were developed, and Software Engineer, focusing on Java and WebSphere. Eric also served as an IT Specialist, providing support for Middleware products, and as a Software Support Engineer, delivering technical assistance on High Availability and Disaster Recovery technologies. Prior experience includes leading a team of Technical Support Analysts at ADC Canada, offering 24x7 support for diverse systems.
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