James Costigan is a Manager of ExD Infra Labs & Data Centers at Red Hat, where they focus on driving consistent service value excellence through team management and continuous improvement activities. With over a decade of experience in IT management, James previously held the position of Manager at IBM's Central IT Data Center, overseeing a significant infrastructure while leading teams to enhance service reliability and efficiency. They also served as a Technical Assistance Call Center Team Lead and a Staff Software Engineer at IBM, showcasing a strong commitment to customer satisfaction and technical support. James is recognized for their collaborative leadership style and dedication to employee development.
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