Joe Hanly is a seasoned Customer Support Leader with over 20 years of experience in global corporate management, strategy, EMEA site operations, and IT infrastructure across various industries, including finance and software. They have held significant leadership roles, such as the Global Head of Customer Support at Nuix and the Senior Director of Support and Service Delivery at Citrix, where they focused on building strong customer support teams and enhancing customer experience. Joe is currently the Director of Global Support Services at Red Hat and serves as the Head of Global Customer Support at Cora Systems. They have also pursued several educational qualifications, including a Higher National Diploma in Organizational Leadership and are currently studying Finance for Non-Financial Leaders at University College Dublin.
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