Laura B. is a Senior Principal Technical Writer at Red Hat, where they focus on improving customer experience through strategic documentation initiatives. They have held various roles within Red Hat, including Technical Program Manager and Principal Technical Writer, where they led documentation teams and developed standardized processes. Laura has a Bachelor of Creative Industries in Creative Writing from Queensland University of Technology, obtained in 2008. Throughout their career, they have successfully mentored other writers and collaborated closely with cross-functional teams to enhance documentation quality and relevance.
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