Matthew Andrako

Matthew Andrako is an experienced IT Manager at Red Hat, where they lead a team of business systems analysts and quality engineers focused on IT Service Management and the ServiceNow platform. They have a robust background in ITSM development methodologies, with specific expertise in BMC Remedy and ServiceNow, having participated in the full implementation life cycle for Remedy ITSM. Matthew's career also includes roles as a Facilities Implementations Officer and Business Analyst, showcasing their ability to collaborate across departments and drive continuous improvement. They hold a BA in Psychology from North Carolina State University and an MBA from East Carolina University.