Pan Ousley is a Principal Technical Writer at Red Hat, specializing in OpenShift Virtualization since June 2016. With a background as a Senior Technical Writer and Technical Support Engineer, Pan has developed customer-facing documentation for virtualization features and provided technical support for Red Hat Gluster Storage. Responsibilities included troubleshooting, customer advocacy, and promoting Knowledge Centered Service (KCS) practices. Previous experience includes a Storage Engineering Internship at Red Hat focusing on open-source distributed file systems and a role as a Recovery Counselor at ServiceNet, where Pan managed outreach clients with severe mental health issues. Pan holds a Bachelor of Science in Information Technology from the University of Massachusetts Lowell and a Bachelor of Arts in Linguistics from SUNY New Paltz.
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