Rafael Hernandez is a dynamic and highly motivated Senior Manager at Red Hat, with over twenty-four years of experience in technical support. Previously, they held roles at Dell EMC and Dell, where they managed support teams and implemented strategies to enhance customer experience and address technical challenges. Rafael's career includes significant positions at EMC and Iusacell, where they developed strong technical and troubleshooting skills. Their commitment to team excellence and customer satisfaction has continuously driven successful outcomes throughout their professional journey.
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