Sam Nelson David is a strategic tech leader with over 10 years of experience in customer experience and platform engineering, having worked in four countries. Sam has successfully led and scaled global enterprise software support and operations across various roles, including senior management positions at Red Hat and IBM. With a strong focus on customer satisfaction, operational efficiency, and team development, Sam has achieved significant improvements in service delivery metrics in all organizations led. Sam holds a Bachelor of Technology in Computer Engineering from the University of Kerala and an MBA from CEMI MBA Studies.
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