Stephen de Courcy is an experienced manager currently serving as the Director of Sustaining Engineering at Red Hat, where they lead large, globally distributed support organizations in the software industry. They previously held multiple leadership roles at Red Hat, including Director of Customer Experience & Engagement, and have a strong background in technical support management and software development from earlier positions at the Environmental Protection Agency and Nortel Networks. Stephen's leadership style is characterized by empathy and effective communication, fostering a culture of commitment and accountability among teams. They have successfully built and integrated teams while driving customer success and aligning with corporate strategy throughout their career.
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