Susan Carpenter

Susan Carpenter is a retired professional with extensive experience in technology, focusing on technical writing and content services. They worked in various roles within major organizations like Red Hat and IBM, leading global documentation teams and managing projects across IT systems management, agile development, and cloud deployment. Susan was instrumental in driving content strategy and program management, particularly in relation to DITA and XML standards. They hold a Master's degree in Science Communication from Boston University and are currently pursuing a Bachelor's degree in Biology at the University of Rochester.