Timothy Pass

Timothy Pass is currently a Senior Escalation Manager at Red Hat, where they focus on enhancing the customer experience by collaborating with internal teams and partners. With extensive experience across the IT industry, Timothy has held roles at notable companies including IBM and EMC, specializing in technical support, customer success, and team leadership. Timothy served in the US Army as a Military Police officer and has also worked as a police officer in their community. They studied Criminal Justice and Corrections at Columbia-Greene Community College.