William (Billy) Burrows has over 15 years of experience in technical support and management, currently serving as a Manager at Red Hat since 2011, where responsibilities include leading the North American technical production support team of 15 to 25 members. Prior roles at Red Hat included Senior Technical Support Engineer and Team Lead, focusing on customer support and problem-solving. Earlier experience includes a Business Analyst position at The Body Shop. William holds a Bachelor of Arts degree in Communication and History from the University of North Carolina Wilmington.
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