Michael Thompson

Michael Thompson is a Technical Support Engineer (L3) at Redis since January 2022, where responsibilities include managing customer support cases, diagnostics, and collaborating with teams to resolve production issues. Prior to this role, Michael held various positions at George Mason University from January 2014 to January 2022, including Information Technology Specialist and Technical Director for the Game Design program, focusing on software and hardware solutions and lab management. Additionally, Michael has experience in customer service roles as a Sales Associate and completed an internship at Pragmatics, Inc. in 2016, supporting the Corporate IT department. Michael holds a Master of Science and a Bachelor of Science in Applied Information Technology from George Mason University, along with a certificate in Computer Systems Technology and an Advanced Studies Diploma from Broad Run High School.