Ken C. is an experienced IT professional currently serving as a Service Desk Analyst at Redlands since October 2025, providing support to over 1200 students and 300+ staff members. Prior to this role, Ken C. worked at REA Group from March 2022 to October 2025 as an IT Help Desk Support Officer, delivering technical support within a BYOD environment for more than 1100 mortgage brokers and handling systems including Google Workspace, LDAP, and CrowdStrike Falcon. Ken C. also served as a Support Consultant during this time, where responsibilities included designing learning content for IT support teams and collaborating with subject matter experts. Educational qualifications include a Master's in IT from Griffith University, a Graduate Certificate in Learning Design from the University of Technology Sydney, and a UX/UI Design program from Academy Xi.
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