Natalie Hefele

Natalie Hefele is an experienced Service Delivery Manager with a robust background in managing client relationships, SLA oversight, and escalation processes. Currently at redPanda Software since December 2022, Natalie is responsible for service delivery and maintaining communication with clients to ensure issue resolution. Prior to this, roles at Logicalis included managing service delivery, coordinating projects, and leading incident management efforts, along with experience in audit compliance and operational agreements. Natalie's career began at Clarotech, where support coordination was the focus, and included project management responsibilities at Mambaven. An educational background includes attendance at Belgravia High.