Richard B.

Richard B. is an experienced IT professional currently serving as a Level 2 Technical Lead at Reece Group since August 2021, where responsibilities include managing technical escalations and complex projects. Richard has previously held positions as Level 2 Support and Assistant Service Desk Team Leader within the same organization, providing escalated support and managing service desk operations. Prior roles include Service Delivery Officer at Aussie Broadband, System Administrator at VentraIP Australia, and Shift Supervisor at Red Rooster. Richard holds a Certificate IV in Information Technology from Ringwood Training and possesses extensive skills in technical support, documentation, project management, and customer service across various platforms and tools, including Microsoft Office 365 and ServiceNow.