William Y. is an experienced professional with a diverse background in customer service, operations management, and training across various industries. Currently serving as a Continuous Improvement Coordinator and Last Mile Delivery Success Manager at Reece Group, William Y. plays a pivotal role in platform deployment and provides technical support to customers, while managing delivery logistics. Previous experience includes positions as Duty Manager at Royce Hotel Melbourne, where responsibility for front office operations and room inventory management was assumed, and as a Travel Consultant at Flight Centre Travel Group, overseeing customer inquiries and financial documents. William Y. also has extensive experience with Qatar Airways, holding multiple roles that involved staff management, customer care, and onboard services. Currently pursuing a Graduate Certificate in Customer Success Management at RMIT University, William Y. aims to enhance expertise in SaaS customer success strategies.
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