Lucas Santos has extensive experience in IT support and infrastructure, having worked at Europ Assistance Brasil from October 2021 to October 2024 as a Service Desk professional, where responsibilities included comprehensive user support. Subsequently, Lucas served as an Infrastructure Analyst at Nutriplant Indústria e Comércio SA from November 2024 to August 2025, providing technical assistance across various user levels and managing critical IT operations. Currently, Lucas works in NOC infrastructure at Refit. Academically, Lucas is pursuing a postgraduate degree in Cybersecurity and Technological Risk Management at FIA Business School, following a Bachelor's degree in Information Technology Management from Estácio.
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