Refract - an Allego company
Tim Fairhurst has over 20 years of work experience in the technology industry. Tim currently serves as a QA Lead at Refract - an Allego company since November 2021. Prior to their current role, Tim worked at Kerridge Commercial Systems from January 2018 to November 2021 as a Software Quality Assurance Engineer. In this role, they were responsible for manual testing, defect reporting, and regression testing of mobile applications and SQL-based back-end systems. Tim also served as one of the team Scrum Masters, facilitating sprint ceremonies and assisting with project management tasks.
Before joining Kerridge Commercial Systems, Tim worked at Sage from October 2006 to December 2017 as Technical Support, providing front-line technical support to customers and participating in software development projects in the User Acceptance Testing phase. Tim also had a role at Orange from July 2004 to September 2007, focusing on contract upgrades. Tim began their career at TWENTY4HELP KNOWLEDGE SERVICE as Retail Support from January 2001 to July 2004.
Tim Fairhurst attended Crook Primary School from 1987 to 1992. Tim then went on to Willington Parkside Comprehensive from 1992 to 1997, but did not receive a degree or pursue a specific field of study there. In 1997, Tim attended New College Durham where they obtained an A Level in Computer Technology/Computer Systems Technology, Theatre Studies, and English Li. From 1999 to 2002, Tim studied Electrical and Electronics Engineering at Staffordshire University, earning an HND degree.
In addition to their formal education, Tim obtained certifications in the following: ISTQB Certified Tester Foundation Level in 2018 from BCS, The Chartered Institute for IT, and Standard First Aid, CPR, and AED in 2021 from the British Red Cross.
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Refract - an Allego company
Every conversation, call, demo, meeting and email contains a treasure trove of insight.The words used, phrases chosen, questions asked all impact on success. Yet, throughout our own careers, sales coaching always felt broken.We would ride along calls and demos, share ideas and feedback, all without a shared reflective view.And as powerful ascoaching continually proves to be, it only accounts for less than 5% of sales managers time.So,to make sales coaching simple, more time efficient and to amplify the benefits, we built Refract.By highlighting the decisive and defining moments of these conversations and surfacing coachable insight specific to your business and reps, mistakes and missed opportunities can be remedied. Great moments can be shared amongst the team. The best made available in a searchable library.Our AI technology delivers personalized insight, based on your business and your reps, showing the actions and words that align with top performers and results.We work with a range of global clients, with teams from just a handful to the 1000’s. And whilst every organization is different, they all have one thing in common. They’re passionate about improving sales conversations, and that’s just what we’re here for.