Douglas Pennington is an accomplished Contact Center Executive with extensive leadership experience in the banking sector. They served as Vice President at Fifth Third Bank, overseeing the Commercial Support Center and various teams focused on customer resolution and operational efficiency. Currently, they hold the position of Executive Vice President, Head of Contact Center at Regions Bank. Douglas is recognized as an industry expert, demonstrating a strong ability to communicate with senior executives and foster collaboration across divisions. They pursued further education at Xavier University from 2017 to 2018.
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