Alvin G. is a seasoned IT operations manager with extensive experience in overseeing support teams and managing IT service operations. Currently serving as the Manager of IT Operations at Relativity since June 2022, Alvin G. focuses on delivering complex support to customers, monitoring ticket resolution, and ensuring service level objectives are met. Prior to this role, Alvin G. held positions such as Manager of Global IT Service Operations and IT User Services Manager at Griffith Foods, where responsibilities included maintaining IT system reliability and leading user service processes globally. Alvin G. also served as Help Desk Manager at Clayco and VITAS Healthcare, emphasizing ITIL best practices and managing service center operations. Alvin G. holds a Bachelor's degree in Telecommunications Management from DeVry University.
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