JA

James Abys-Smith

Manager, Customer Success - Public Sector

James Abys-Smith currently serves as the Manager of Customer Success for the Public Sector at Relativity, where leadership and coaching of two teams focus on enhancing return on investment, AI adoption, cloud maturity, and customer growth. Previous experience includes roles at Granicus, where management of a team supporting Federal and State enterprises was key, and Meltwater, where extensive client engagement ensured product effectiveness across diverse industries. James has also held analytical and research positions in various organizations, contributing to policy development and client relationship management. Academic credentials include a Master's degree in Legislative Affairs from The George Washington University, a Certificate in Client Experience from the University of Richmond, and additional studies in Political Science and War Studies.

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