Ryan Puzzello has extensive experience in technical analysis and application administration, currently serving as Lead Technical Analyst and Lead Application Administrator at Relativity since October 2014. In this role, Ryan leads the Atlassian Business Systems team, focusing on products such as Confluence and JIRA, while facilitating Agile and Scrum methodology adoption across various business lines. Prior to this, Ryan worked at DirectBuy, Inc. from August 2009 to October 2014, where responsibilities included Salesforce Administrator/Analyst, Team Lead of the IT Service Desk, and managing web content and communication scripts. Ryan's foundational experience in data entry and quality control further complements a diverse skill set in technical writing and customer support.
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